Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and Kononko Technologies, LLC ("Nextora", "we", "us", or "our") and govern your access to and use of the Nextora platform, websites, applications, and related services (together, the "Service").

By creating an account, clicking "I agree", or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" refers to that entity.

The Service is provided by Kononko Technologies, LLC. Subscriptions and AI credit top-ups are paid through Link (Stripe), which sells them to you as reseller and merchant of record (see "Plans, billing & taxes"); Kononko Technologies, LLC remains the provider of the Service and is responsible to you for it under these Terms.

If you do not agree with these Terms, you must not access or use the Service.

• "Account" means the registered profile through which you access the Service.
• "Customer Data" means any content, records, files, messages, and contact information that you or your users submit to, store in, or process through the Service.
• "User" means an individual you authorise to use the Service under your Account, including employees, contractors, and teammates.
• "Subscription" means a paid plan that grants access to specific features and usage limits for a defined billing period.
• "Workspace" means the Nextora environment created for a Subscription or a free trial, including the Customer Data stored in it.
• "AI credits" means the usage units consumed when AI features of the Service run.
• "Documentation" means the usage guides and policies we make available for the Service.

You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is designed for business and professional use and is not directed at children. You may subscribe as a company or as an individual; if you subscribe as a consumer, you also have the rights that mandatory consumer law in your country of residence gives you.

Account security

You are responsible for safeguarding your login credentials and for all activity that occurs under your Account. You agree to keep your credentials confidential, to use strong authentication where offered, and to notify us promptly at [email protected] if you suspect unauthorised access.

Accurate information

You agree to provide accurate, current, and complete information during registration and to keep it up to date. We may suspend or terminate Accounts that contain false or misleading information.

Each account can use one free 14-day trial. No payment card is needed to start it: you enter your email address and a trial Workspace is created for you. The trial includes Foundation, Sales (CRM and the shared inbox), Automation and Analytics for up to 2 users, with 2,000 AI credits and 1 GB of storage.

Nothing is charged during the trial, and a trial never becomes a paid plan on its own. You can choose a plan at any time during the trial from your account; when you do, you add a payment card and the first payment for that plan is taken when the trial ends. You can cancel before the trial ends without being charged. If you choose a plan at sign-up instead of starting with an email address, the card is added at sign-up and the same rules apply.

During the trial, your Workspace runs on shared trial infrastructure. After the first successful payment, it moves to its own dedicated server.

If a trial ends without payment, the Workspace becomes read-only for 7 days so you can export your data, and is then deleted.

If you joined the Nextora alpha program before paid plans were introduced, we will give you reasonable advance notice before your access becomes payable, and any early-adopter pricing communicated to you when you joined continues to apply for as long as that Subscription remains active.

Paid features require an active Subscription. Plans, prices, user caps, included hubs, AI credit allowances, backup retention and add-ons are described on our pricing page (https://nextora.co/#pricing) and in your account. We may change prices for future billing periods. We will notify you in advance, a new price does not apply before your next renewal after that notice, and you can cancel before it takes effect.

Fees and renewal

Subscriptions are billed in advance on a monthly or annual basis, depending on the plan you select, and renew automatically for successive periods of the same length unless cancelled before the renewal date. Annual plans may be offered at a discount to the equivalent monthly rate.

AI credits and top-ups

Each plan includes a monthly allowance of AI credits; annual plans receive the allowance in each month of the year. Monthly credits expire at the end of the monthly cycle they are granted for and are not carried over. AI credit top-ups are one-time purchases of the amount you choose, and the credits bought, including any bonus credits, are valid for 12 months from purchase.

Payments and taxes

Payments for Subscriptions and AI credit top-ups are processed by Link (Stripe), which sells them to you as reseller and merchant of record. Link calculates, collects and remits the applicable sales tax, VAT and similar taxes, and its own terms apply to the payment. Charges appear on your card statement with the prefix "LINK.COM*". Prices in euros include VAT; prices in US dollars exclude sales tax, which is added at checkout where it applies.

Changes and cancellation

You can change your plan, billing period or hubs from your account. Plan and hub changes take effect immediately, and price differences are prorated and charged or credited. You can cancel your Subscription at any time from your account. Your Workspace then stays fully available until the end of the period you have paid for, becomes read-only for 30 days so you can export your data, and is then deleted.

Late or failed payment

If a renewal payment fails, your Workspace stays fully available for 14 days, and a countdown is shown in the Workspace. If the payment is still outstanding, the Workspace becomes read-only for the next 14 days. Access then closes for 30 days, during which administrators can still export data and pay. After that, the Workspace and its data are deleted. A successful payment at any point before deletion restores normal access.

Refunds

To request a refund for a Subscription or an AI credit top-up, email us at [email protected] or contact Link’s support, as the seller of record. Nothing in these Terms affects your statutory rights.

If you are a consumer in the EU, the EEA or the UK, you have a statutory right to withdraw from a distance contract within 14 days. At checkout you expressly request that the Service starts immediately and acknowledge that you lose the right of withdrawal once the Service has been fully provided, and that if you withdraw earlier you pay for the Service provided until then.

You agree to use the Service only for lawful purposes and in compliance with these Terms. You must not, and must not permit any User or third party to:

• use the Service to send unsolicited or unlawful communications (spam), or in violation of anti-spam, telemarketing, or electronic-communications laws;
• upload or transmit malware, or attempt to gain unauthorised access to the Service, other accounts, or our systems;
• reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent this restriction is prohibited by law;
• resell, sublicense, or provide the Service to third parties except as expressly permitted;
• use the Service to store or process content that is illegal, infringing, defamatory, or that violates the privacy or rights of others;
• probe, scan, or test the vulnerability of the Service without our prior written authorisation, or circumvent usage limits and security controls;
• use the Service to build a competing product or to benchmark it for a competitor without our consent.

We may investigate suspected violations and may suspend or remove content or Accounts that breach this section, as described under "Suspension".

As between you and Nextora, you retain all rights, title, and interest in your Customer Data. We do not claim ownership of it.

You grant us a limited, worldwide, non-exclusive licence to host, copy, transmit, display, and process Customer Data solely as necessary to provide, secure, maintain, and improve the Service, and as instructed by you through your use of the Service. Where we process personal data contained in Customer Data on your behalf, we act as a processor and you act as the controller, as described in our Privacy Policy and Data Processing Addendum.

You are responsible for the accuracy, quality, and legality of Customer Data, for obtaining all necessary rights and consents to provide it to us, and for the way you and your Users use the Service.

Export

You can export your Customer Data, including contacts, deals, message threads, files, and automations, in structured JSON or CSV format at any time while your Account is active. There are no exit fees.

The Service, including its software, design, text, graphics, and trademarks, is owned by Nextora and its licensors and is protected by intellectual-property laws. Except for the rights expressly granted to you, we reserve all rights in and to the Service.

Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during the term of your Subscription.

If you send us feedback or suggestions, we may use them without restriction or obligation to you.

The Service may let you connect third-party products, such as email providers, messaging channels, or analytics tools, through OAuth, APIs, or webhooks. Your use of any third-party service is governed by that provider's own terms and privacy practices, and we are not responsible for those services. Enabling an integration authorises us to exchange data with it as needed to provide the feature you requested. You may disconnect an integration at any time.

We work to keep the Service available and performant. Unless your plan or order states a service-level commitment, we do not commit to a specific uptime level.

We may perform scheduled maintenance and will aim to give advance notice of any maintenance likely to cause significant disruption. We may also need to perform emergency maintenance without notice.

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or secure, or that defects will be corrected. The Service is under active development. Any material you obtain through the Service is accessed at your own discretion and risk.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to these Terms or the Service, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability arising out of or related to these Terms will not exceed the greater of (a) the total fees paid for the Service under your Account, including payments made through Link, in the twelve months preceding the event giving rise to the claim, or (b) USD 100.

Nothing in these Terms limits liability that cannot be limited under applicable law, such as liability for death or personal injury caused by negligence, fraud, or wilful misconduct.

You agree to indemnify and hold harmless Nextora and its officers, employees, and agents from and against any third-party claims, damages, and reasonable expenses (including legal fees) arising out of your Customer Data, your use of the Service in breach of these Terms, or your violation of any law or third-party right.

These Terms apply for as long as you use the Service. You may stop using the Service and close your Account at any time.

Termination

We may suspend or terminate your access if you materially breach these Terms and, where the breach is capable of cure, fail to cure it within a reasonable period after notice. We may also terminate or modify the Service, in whole or in part, with reasonable notice.

Suspension

We may suspend access immediately and without prior notice if your use poses a security risk, may harm our systems or other customers, violates the Acceptable Use section, or is required by law. We will restore access once the underlying issue is resolved where practicable.

Effect of termination

Upon termination, your right to use the Service ends. When a Subscription ends because you cancel it or do not pay, the export periods in "Plans, billing & taxes" apply, and when a trial ends unpaid, the period in "Free trial" applies; in other cases you may export your Customer Data for 30 days after termination. After the applicable period, the Workspace and its Customer Data are deleted in the ordinary course, subject to legal retention requirements, and a final backup is kept for up to 30 more days before it is deleted. Sections that by their nature should survive, including ownership, disclaimers, limitation of liability, indemnification, and governing law, survive termination.

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, for example, by email or an in-product notice, before the changes take effect. The "Effective" date at the top of this page reflects the most recent version. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws applicable at the principal place of business of Nextora, without regard to conflict-of-laws rules. The parties will first attempt to resolve any dispute informally by contacting each other. If a dispute cannot be resolved informally, it will be subject to the exclusive jurisdiction of the competent courts at that location, unless mandatory local law grants you the right to bring proceedings elsewhere.

If you have any questions about these Terms, contact us at [email protected] or write to Kononko Technologies, LLC, Legal Department.