Whenwaitthen

Define the process.
Keep work moving.

Turn the steps your team repeats into a workflow you can see. Describe the routine in plain words, review the draft and keep every run inspectable.

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The process · on one canvas

The routine becomes
a workflow you can read.

  • Described in plain words. With AI generation configured, an instruction becomes a starting draft — a trigger, steps and timing you can see.
  • Logic made explicit. Conditions, branches, pauses and loops handle the different paths your work can take.
  • Test before it runs. The draft stays inactive while you refine it; test with data before publishing.
  • Runs you can inspect. Review run activity and open any step when something fails.
From instruction to workflow · real screens

AI drafts it.
You make it yours.

The lead handoff on real screens: describe it, inspect the canvas, refine the steps — and keep control over when it goes live.

01
Describe the process

Give the routine a clear instruction.

Ask AI to prepare a new-enquiry workflow: the lead trigger, a review task, a one-day wait and the follow-up. Review the proposed steps before accepting the draft.

Give the routine a clear instruction.
Actual AI request in the workflow builder · before generation
02
Inspect the canvas

See the handoff from beginning to end.

The accepted draft shows the lead trigger, review task, one-day wait and follow-up task together — the full sequence in one place while the workflow stays inactive.

See the handoff from beginning to end.
Actual saved workflow from the accepted AI plan · inactive draft, not tested
03
Refine the step

Make each action specific enough to use.

Open the review-task step and refine its title, description and priority. Check the remaining settings before testing or activation — you choose when it runs.

Make each action specific enough to use.
Actual task-step editor · details refined during review · inactive, untested workflow
Beyond the canvas

Work moves forward.
Context stays with it.

The lead handoff uses CRM, Tasks and Automation. Extend the flow with the modules your process touches — each one optional.

Project task with an AI teammate assigned
Actual project task with Nora assigned · configuration demo, not a completed autonomous run

When the routine needs a role.

A workflow runs a sequence; an AI teammate holds a role — with responsibilities, memory and reviewable activity inside boundaries you set.

Meet AI teammates →
Campaign canvas sequencing an email, a wait and a sales task
Actual campaign canvas · complete four-step draft · not activated or run

The customer journey, on the same canvas.

Campaigns sequence emails, waits and sales tasks for a chosen audience — review the whole journey before launch.

Explore Marketing →
TriggersScheduled, or from events in connected modules: CRM records, Inbox conversations and Forms & Documents submissions.
Forms & DocumentsPaperwork as a step: document templates filled from CRM fields — contracts, quotes and invoices through to e-signing.
Good to know

A few things
to know.

For plans and billing see the pricing questions; everything else is in the main FAQ.

Can AI build a workflow from an instruction?
With AI generation configured, create a starting workflow from an instruction. Review its trigger, conditions and actions, then test it on your data before publishing. The screenshots include actual workflow previews.
What can start a workflow?
Use scheduled triggers or events from connected modules: CRM records, Inbox conversations or Forms & Documents submissions. Conditions, branches, pauses and loops shape what happens next.
Does Automation include documents?
Document templates and e-signing belong to Forms & Documents. Connect it to Automation for paperwork steps, and CRM when templates need lead or deal fields. Signing includes signers, field placement, status and signed PDF downloads.
Can we start with Automation alone?
Automation works on the modules and data in your workspace. This example uses CRM and Tasks; a different process may need different modules. We will map the triggers and actions to the setup you need.
Start with one routine

Build the process
your team can rely on.

The lead-and-task example combines CRM, Tasks and Automation. Extend it with the modules your process touches, such as Inbox or Forms & Documents.

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